Privacy & Cookie Policy

Last updated: 22 June 2026

This policy explains how [Sandown Estates Ltd] ("Sandown Estates", "we", "us") collects, uses and protects your personal data when you use our website, contact us, or enquire about our property management and rental services. We are the "data controller" for the personal data described here.

Who we are

  • Company: [Sandown Estates Ltd]
  • Registered in: England & Wales (company no. 09978827)
  • Registered office: [registered office — street, town, postcode]
  • Email: info@sandownestates.com
  • Phone: 0333-335-5099
  • ICO registration: [ICO registration number]

The information we collect

When you submit our contact form, we collect the details you provide:

  • your name (optional);
  • your email address;
  • your phone number;
  • your company or organisation;
  • any message you choose to send us.

We also collect limited technical and usage data automatically — see Cookies and analytics below.

How and why we use your information

We use your personal data to:

  • respond to your enquiry and provide the services you ask about;
  • communicate with you about your enquiry or an existing arrangement;
  • protect our website and forms from spam and abuse;
  • measure and improve how our website performs (only with your consent).

Our lawful bases under the UK GDPR are:

  • Legitimate interests — to respond to and manage enquiries and to keep our website secure. You can object to this at any time.
  • Consent — for non-essential analytics cookies. You can withdraw consent at any time (see below).
  • Legal obligation / contract — where we need your data to enter into or perform a contract, or to comply with the law.

Cookies and analytics

Cookies are small files stored on your device. We use two kinds:

  • Essential — required for the site and our anti-spam protection (Cloudflare Turnstile) to work. These do not require consent.
  • Analytics (optional) — we use Google Analytics 4 to understand how visitors use the site. These cookies run only if you select "Accept" on our cookie banner. Until then, analytics storage is disabled by default (Google Consent Mode).

You can change your choice at any time by clearing this site's stored data in your browser, which makes the cookie banner appear again. You can also block cookies in your browser settings.

Who we share your information with

We do not sell your personal data. We share it only with service providers who help us run our website and respond to you, including:

  • Cloudflare — website hosting, contact-form delivery (email) and spam protection (Turnstile);
  • Google — website analytics, where you have consented.

These providers may process data outside the UK. Where they do, appropriate safeguards (such as the UK International Data Transfer Agreement or adequacy regulations) are in place.

How long we keep your information

We keep enquiry data only for as long as needed to deal with your enquiry and for our legitimate business records — typically [retention period, e.g. 24 months] — after which it is securely deleted. [Confirm retention periods with your adviser before launch.]

Your rights

Under the UK GDPR you have the right to:

  • access the personal data we hold about you;
  • ask us to correct inaccurate data;
  • ask us to delete your data;
  • object to or restrict our processing;
  • request portability of your data;
  • withdraw consent where we rely on it.

To exercise any of these rights, email us at info@sandownestates.com.

How to complain

We hope to resolve any concern you raise with us. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact us

For any privacy question, contact us at info@sandownestates.com or 0333-335-5099.